FAQ
Something is missing from my order. What do I do?
When your order arrives and you notice that something may be missing, the first thing you want to do is take a look at the Packing Slip that is in the box. There is a column on the right hand side that says “Backordered”. If there is a number other than 0 in this column for a line item, that means that product is currently out of stock but will automatically ship once it comes back into stock.
If all line items show the number 0 and something is still missing, please contact support@devotedcreations.com with your “W” order number and the items and quantity missing.
I received my order but a product arrived damaged. What do I do?
Contact support@devotedcreations.com right away! We will get replacements sent out to you
What is the difference between an Accelerator, Maximizer, Intensifier & Optimizer?
Nothing! We at Devoted Creations use these words interchangeably as they all help to accelerate your tan naturally without the use of added bronzing ingredients! It’s never fun to use the same word over and over again, which is why we use different variations of the same thing!
What is DHA?
DHA is also known as Dihydroxyacetone and is the most commonly known self-tanning ingredient in the world. It is a sugar-derived active ingredient that reacts with the skin’s amino acids in the surface layer of the skin. It creates a chemical reaction that gives your skin a darker pigment!
What is the difference between Tan Extenders and Moisturizers?
Tan extenders are created by tanners for tanners. So we call our “everyday moisturizers” tan extenders as they help to extend the life of your tan by keeping your skin hydrated! Skin hydration is essential and key for a long-lasting color. Everyday moisturizers can be known as products you can buy from drugstores, where most of the time they contain ingredients that are not the best for tanned skin.
Can I use a tanning lotion on my face?
It is not recommended to use any tanning lotion on your face unless otherwise mentioned by an employee of Devoted Creations. Body tanning lotions are not formulated for the delicate facial skin as clients can have sensitivities to many ingredients. Devoted Creations does manufacture specially formulated facial tanning lotions that are safe to use before, during & after a tanning session for maximum benefits. These are the only products that are recommended for use on the face.
Where are Devoted Creations Brands products manufactured?
Devoted Creations Family of Brands products are created, formulated, manufactured, packaged and shipped in & from Oldsmar, Florida.
Where can I find the full ingredients list for each product?
A full list of ingredients can be found on each individual product page on devotedcreations.com.
Are your products sold in other countries?
Yes! Our products are imported through authorized distribution channels all over the world. Contact Us to find your nearest authorized DC distributor.
Are Devoted Creations brand products cruelty free?
We do not conduct animal testing on our products, nor do we ask anyone to test on animals on our behalf. All products are tested internally through Devoted Creations.